Policies

By accessing Martian Systems, creating an account, viewing the catalogue, placing an order, or using this website, you agree to these policies and any checkout terms shown at the time of purchase.

You are responsible for reviewing all product information, order details, shipping information, pricing, taxes, payment information, and policies before submitting an order.

Martian Systems may update product listings, pricing, availability, policies, account access requirements, website features, or order review requirements at any time.

Martian Systems may cancel or restrict orders, accounts, or website access for suspected fraud, false information, policy violations, chargeback abuse, misuse of the platform, or activity that appears inconsistent with research-use requirements.

This website is restricted to users who are 21 years of age or older and who agree to the research-use-only terms shown at site entry and checkout.

By accessing the catalogue or placing an order, you confirm that you are acting for lawful laboratory research purposes only. Martian Systems does not sell products for personal use, recreational use, human use, animal use, or therapeutic use.

You agree not to purchase, handle, resell, advertise, or use any product or information from this website in a way that violates applicable laws, regulations, institutional policies, safety standards, or these policies.

Products and information listed on Martian Systems are provided for laboratory research use only. Products are not intended for use in or on humans or animals.

Products are not offered to diagnose, treat, cure, mitigate, or prevent any disease, condition, symptom, or medical issue. Nothing on this website is medical advice, pharmaceutical advice, treatment guidance, dosing guidance, or healthcare guidance.

Martian Systems is not a pharmacy, compounding pharmacy, outsourcing facility, medical provider, healthcare provider, or veterinary provider.

Customers are responsible for understanding and following all laws, regulations, institutional requirements, safety procedures, storage requirements, and handling standards that apply to their location and intended research use.

Product pages may include catalogue details, batch information, product records, test result PDFs, or Certificates of Analysis when available.

Documentation is provided for customer review and recordkeeping. Availability, format, testing method, and reporting details may vary by product, batch, supplier, or laboratory.

If a product page does not show a test result or COA, that means a public document has not been uploaded for that listing at that time. Customers may contact support before ordering with documentation questions.

Martian Systems may update product documentation, batch records, test files, and catalogue records as new information becomes available.

Orders are processed after payment has been received and confirmed. Processing times may vary based on order volume, inventory status, payment confirmation, fulfillment handling, supplier handling, and destination.

Customers are responsible for providing complete and accurate shipping information. Martian Systems is not responsible for delays, failed delivery, or lost packages caused by incorrect addresses, missing apartment numbers, incomplete contact details, carrier delays, customs delays, local restrictions, or refused delivery.

When tracking becomes available, tracking information may be provided through the customer account page, email, or support communication. Delivery estimates are not guaranteed unless explicitly stated in writing.

Some orders may require additional review before fulfillment. Martian Systems may delay, cancel, or refuse fulfillment when an order appears incomplete, inaccurate, suspicious, or inconsistent with these policies.

Refund eligibility depends on order status, payment status, fulfillment status, shipping status, and the specific issue reported.

Orders that have already been released for fulfillment, shipped, or delivered may not be eligible for cancellation or refund. Custom, batch-specific, limited availability, or final-sale items may also be restricted from refund eligibility.

If there is an issue with your order, contact support as soon as possible with your order number, account email, and a clear description of the issue. Martian Systems may request photos, tracking details, packaging details, or additional information to review the request.

Refunds, replacements, credits, or cancellations are reviewed case by case. Martian Systems may deny requests involving incorrect customer-provided information, refusal of delivery, policy violations, misuse, chargeback abuse, or claims submitted after a reasonable review window.

Orders are not considered paid until payment is received and confirmed by the applicable payment provider or payment network.

Payment availability may vary. Some payment methods may be disabled, delayed, reviewed, or unavailable depending on provider requirements, compliance review, order risk, or technical limitations.

Customers agree not to submit fraudulent payments, unauthorized payments, false billing information, or chargebacks that conflict with the order record, delivery record, or these policies.

If a payment fails, expires, is underpaid, is partially paid, or is flagged for review, the related order may remain pending, be delayed, or be cancelled.

Martian Systems collects information needed to operate the website, provide account access, process orders, respond to support requests, prevent fraud, maintain records, and improve the customer experience.

Information collected may include your name, email address, phone number, shipping address, order details, payment status, account activity, support messages, and technical information such as browser or device data.

Customer information may be used for order fulfillment, account support, fraud prevention, customer communication, website operation, recordkeeping, and legal or compliance needs.

Some services used to operate the website, such as hosting, database, authentication, email, analytics, shipping, support, or payment providers, may process information only as needed to provide those services. Martian Systems does not sell customer personal information to advertisers.

For order questions, shipping issues, account support, documentation questions, or policy questions, contact Martian Systems support.

Support email: support@martiansystems.org

Please include your order number, account email, and a clear description of the issue so support can review it faster.